You’ve just completed a sale and your buyer said your service was awesome — but the item itself was less than stellar. What do you do now? Well, if you’re really dead serious about improving on that aspect, then follow these handy tips courtesy of FeedbackExpress.
Know What Your Ultimate Goal Is
When faced with a negative product review, the first instinct is to make it go away. However, that can be a super long process — and not always with a good success rate. Instead, and as cheesy as it sounds, place your focus on trying to improve yourself so it doesn’t happen in the future. If the best defence is a strong offence, then your ideal tactic is to set up a frame in place so you just don’t get negative feedback in the future.
Where You Want Your Feedback to Go
There are two ways you can get a hold of your buyer:
Email them directly
Post a comment on their Amazon review.
There are pros and cons for each, so let’s take a look.
Email: You can talk about sensitive info without it being made public, […]