In today’s customer-centric world, email communication is essential for any ecommerce company that wants to deliver a great experience and grow revenue at the same time. This infographic courtesy of dotmailer shows you 10 email programs that can help you achieve it.
Welcome to Ecommerce Weekly, SellerExpress' review of the top ecommerce, Amazon and eBay news from around the Web this week. eBay.com replacement and exchange return options: Chris Dawson at Tamebay reports that eBay.com have announced new returns capabilities are now live on the site enabling sellers the option to manage replacements and exchanges as well as a straight refund option. You can now offer buyers the option of receiving a replacement or exchange instead of a full refund. This can take place either in your return policy when listing, or at the point that your buyer contacts you through eBay My Messages or when requesting a return, you will have the option to offer a replacement or exchange at that time. Continue reading... Zalando trials ecommerce offering to retailers: Dan Wilson at Tamebay reports that German fashion online retailer Zalando is opening itself up to sellers. For the first time, local retailers can connect to the Zalando Platform with minimal technical effort via the external partner software “gax-system”. Zalando is big news over on the continent (although it does also operate in the UK) and [...]
Writing your listings is one thing — creating a stunning page that reflects your personality and vibe as a seller is another. And with help from RepricerExpress, you can find the right eBay template to really help you take off. We’ve curated this list of these five templates that are pretty awesome right now. eBay Template Shops: Something for All Budgets We love this option because no matter how much or little you’ve got to spend, you can walk away with a professional-looking template. Heck, even if your budget is zero dollars, you can still find a template! And if there’s a premium theme your heart’s after, try it out for free before shelling out for it. If you’re looking at a custom template, prices start off at £2.99/month for the template wizard or £99.99 for a basic shop design and go up to £299.99 (one-time prices. Visit eBay Template Shop. Crazylister: Take the HTML and Run with It What we love about this one is that it offers up a bunch of HTML templates, along with giving you the option to tweak the code [...]
Welcome to Ecommerce Weekly, SellerExpress' review of the top ecommerce, Amazon and eBay news from around the Web this week. eBay continues shift to “Amazon-esque” business: Katie Roof at TechCrunch reports on eBay's third-quarter earnings. The company brought in revenue of $2.22 billion, an increase of 6% year-on-year. Adjusted earnings per share came in at 45 cents, slightly above the analyst consensus of 44 cents. Adjusted net income was also down from the same period in the year before, as sales and marketing and other costs increased. While its financials were up, the stock fell more than 7% in early after-hours trading. Continue reading... Amazon plans to launch broadband service in UK: Cara McGoogan at The Telegraph reports that according to reports, Amazon is considering the addition of broadband to its ever-growing lsit of products available on its premium subscription service. The ecommerce company is considering plans to become an internet service provider in Europe. Offering its Prime film and TV streaming along with broadband would create a competitive offer that could rival the likes of Virgin and Sky in the UK. Continue reading... Amazon [...]
Guest blog by Amazon Sellers Lawyer A trademark is a symbol, phrase, or some other device that distinguishes ownership of a product or service. For example, the way that McDonald’s writes the “M” and the Nike swoosh are both trademarks. When you see either, you know what to expect. United States federal law governs trademarks. Trademarks are described in section 32(1) of the Lanham Act a set of federal laws. A trademark is intended to stand as a mark of quality. They can be viewed at the government’s website for the USPTO (United States Patent and Trademark Office). People that buy products from Amazon third-party sellers' often rely on trademarks when making purchases. When they see a trademark, buyers know they are getting quality goods even though the seller is not an authorized reseller. Trademark infringement occurs when someone takes a trademark, like the Nike swoosh, and puts it on a non-Nike shirt. If you take someone’s mark and put it on your product, that is clearly trademark infringement. What is NOT trademark violation in the United States is also clear: if you buy and [...]
Welcome to Ecommerce Weekly, SellerExpress' review of the top ecommerce, Amazon and eBay news from around the Web this week. Win six months free Amazon repricing from RepricerExpress: With the holiday season fast approaching, our friends at RepricerExpress have decided to run a fantastic competition where one lucky Amazon will win a six-month subscription to RepricerExpress Amazon repricing software. The competition is open to both new and existing customers. Find out more... Amazon's Spotify rival competes on price: BBC News reports Amazon has launched a second music streaming service in the US. Amazon Music Unlimited is being offered at a discounted price if its use is restricted to the company's voice-controlled speakers. Echo owners who take this option would pay less than half the monthly fee of an Apple Music, Spotify, Google Play or Tidal subscription. Continue reading... Amazon to add 120,000 workers for holidays: Joshua Jamerson at The Wall Street Journal reports that Amazon.com plans to hire 20% more seasonal workers (120,000 up from 100,000) for its US warehouses this holiday season. Continue reading... Has Amazon.com FBA stopped taking on new sellers? Dan Wilson [...]
Here's a great infographic courtesy of our friends at FeedbackExpress. You can find more great content at FeedbackExpress - Amazon Feedback Software
Are you winning at SEO? Our friends at Volusion have created this infographic full of great tips to help give your SEO a boost.
Welcome to Ecommerce Weekly, SellerExpress' review of the top ecommerce, Amazon and eBay news from around the Web this week. Amazon announcement, Amazon bans incentivised reviews: Chris Dunne at FeedbackExpress reports that Amazon.com have announced a ban on incentivised reviews for free or discounted products unless they are facilitated through the Amazon Vine program. Amazon has said the changes apply to all product categories with the exception of books. An announcement was made by the VP of Customer Experience, Chee Chew, and published on Amazon’s website on 3 October 2016. Continue reading... Facebook takes on eBay, Gumtree and Craigslist with marketplace feature: Dan Wilson at Tamebay reports that Facebook is making a serious bid into the ecommerce marketplace space with the launch of a new feature billed as a marketplace. Facebook has long been a forum where people have sold things to each other but this formalises and streamlines the process. Continue reading... Amazon adds 1,000 free books, magazines and comics to new 'unlimited' reading for Prime members: AFP at The Daily Mail reports that this week Amazon launched a new Prime Reading program in [...]
Guest blog post by Victor Levitin, CEO & Co-founder of CrazyLister When my co-founder Max and I first launched our ecommerce business on eBay, Amazon and our webstore, we were shy about the fact that we were actually two guys working from our parents' apartments. We desperately tried to convey a "million dollar business" feeling through our product listings. Even our customer service voice was always: "We are happy to help," rather than: "I'm happy to help" – we thought it would make the customers feel comfortable, thinking that there was a big outfit taking care of their business. Well – we were absolutely, utterly wrong... A few years later, reading Alex Turnbull's blog, I was impressed with the transparency in his posts—he was spilling all the details about his businesses, from numbers through tactics to strategies. And it immediately made me respect and trust him. Let me ask you a question—where do you feel you'll get a better service: With huge retailers such as Walmart and BestBuy, or at a small store where the CEO is the one who packages your product and provides the customer support? For [...]
